Refund policy

Return & Refund Policy – Chanidu Music

Our Commitment At Chanidu Music, we want you to love every purchase. If something isn't right, we're here to help.

Physical Products (Instruments, Accessories, Merchandise)

• Returns are accepted within 30 days of delivery.
• Items must be unused, in original condition, and in original packaging.
• To initiate a return, email us at [your email] with your order number and reason for return.
• Once we receive and inspect the item, a refund will be issued to your original payment method within 5–7 business days.

Digital Products (Sheet Music, Backing Tracks, Online Courses)

• Due to the nature of digital products, all sales are final and non-refundable once downloaded or accessed.
• If you experience a technical issue with your download, please contact us and we'll resolve it promptly.

Damaged or Defective Items

• If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the damage.
• We will offer a full refund or replacement at no extra cost to you.

Non-Returnable Items

• Opened strings, reeds, or consumable accessories
• Customized or personalized items
• Gift cards

Exchanges

• We currently do not offer direct exchanges. Please return the original item and place a new order.

Shipping Costs for Returns

• Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.